Which two actions are included in the first step of the CompTIA Network+ troubleshooting methodology?

The first step of the CompTIA Network+ troubleshooting methodology focuses on identifying and gathering relevant information about the problem. This is essential because accurately identifying symptoms allows a technician to understand the context and details of the issue, which is crucial for effective troubleshooting.

Gathering information involves collecting all pertinent data, such as error messages, user reports, or network performance metrics, which helps to provide a clearer picture of the situation at hand. By conducting these two actions, a technician lays the groundwork for the troubleshooting process, making it easier to analyze the issue and develop an appropriate strategy for resolution.

The other options contain actions that either do not belong to the initial phase of the troubleshooting process or misrepresent the priority sequence within that step. For instance, testing the network is typically part of a later stage where potential solutions are implemented. Similarly, contacting support is usually done when internal troubleshooting efforts do not yield results. Documenting findings and analyzing results come after the identification and information-gathering stages have been completed, supporting the structured methodology required to address the network issues effectively.